Dispensary opening times: 08:30 to 18:30 Monday to Friday.

Please note, as appointments do not begin until 8.30am on occasion the surgery may not be open at 8am due to lone worker policy. 

Extended Surgeries - These are surgeries held out of normal surgery times (held after 18:30)and are available throughout the working week.

A member of staff is available on the Families' Medical Centre telephone number during the hours above. At all other times, please contact the main surgery at Eagle House on 01258 453171.

If you are unwell during the evening, overnight, at the weekend or on a bank holiday, contact the NHS Out of Hours Service on 111.

Calls to the NHS 111 service are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit).

Please note it is not for routine enquiries, such as booking an appointment with the GP or enquiring about test results.

When you ring the service your call will go through to the call centre and a trained member of staff will take details from you.  These will be passed to a healthcare professional who will ring you back to ask you more about the problem and decide the best option for you.  Depending on the severity of your condition this might be telephone advice, a visit to a local treatment centre or a home visit by a doctor, nurse or paramedic

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.