Homepage

Welcome to The Blandford Group Practice

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

Call us on either 01258 452501 or 01258 453171.

Staff Shortage Notice

Introducing ‘Anima’ – Our New Appointment System

 

Introducing ‘Anima’ – Our New Appointment System

On Wednesday 18th October 2023, we will be launching Anima.

Anima seamlessly integrates with your medical record bringing improved access to care and appointments, whilst maintaining your confidentiality. Anima also allows our clinical team to direct you to the most appropriate care for your medical need.

Your Anima requests will be handled in the same way whether you complete the request online, come into the surgery or contact us via telephone. Please be reassured if you have no internet access this will not affect your ability to access care or contact us, you can still contact us in the same way you do now.

We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical enquiry/symptoms with one of our Team.

 

We would like patients to register now so as many people as possible are ready to submit Anima requests from Wednesday 18th October 2023.

 

Click here to register - Anima (animahealth.com)

Click here to watch a short video on “How to Register/Create Account” - https://www.veed.io/view/6e2d5007-34ea-4b4a-8735-13276acb214d

IMPORTANT NOTICE

Appointment Update

 

Our Anima on line service is avaliable from 08:00am -15:00pm Monday - Friday.

Phone lines remain open until 18:30pm.

 

The online requests are not available after 15:00pm to allow the clinical team time to process all requests submitted that day to ensure patient safety.

 

After 15:00pm patient's can still call or come into the surgery until we close at 18:30pm.

 

The Practice is not a 24 hour care facility and in the evenings and at weekends there are no clinicians working to process online requests.

Anyone requiring urgent medical attention out of hours, should contact 111 or in the case of a life threatening emergency call 999.

 

To access this service please click on the  red "Submit Request" icon at the top of the page.


 

 
 

 

  


Online Services

Click here to log into Online Services which includes your medical records

SystmOnline Login (tpp-uk.com)


Please choose the right healthcare service in Dorset

NHS services in Dorset continue to be under extreme pressure.

If you’re unwell and are unsure about where to go, visit 111.nhs.uk or call 111. Please be patient and choose the right care. Get the right treatment, in the right place, at the right time.

At this very busy time, your 111 call may take a little longer to answer than usual but staff will get to you as quickly as possible. Thank you for your patience.

For ongoing or non-urgent concerns please contact your local pharmacist or GP practice.

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Thank you for your support.

We’d also like to thank our hard-working teams who are working incredibly hard to care for those in need.

measles post
Pharmacy

Dispensary Update

With effect from Monday 17th July 2023, Dispensaries at both Child Okeford Surgery and Whitecliff Surgery will be closed between 1.30pm - 2.30pm each day.
This decision has been made to allow new members of staff to have the time to become proficient in their role, and therefore ensure patient safety.
 
Please allow 5 working days for repeat prescriptions to be processed.
 
 

We are now asking all patients to allow 5 working days from ordering to collecting their prescription.

 

This is to ensure that your medication will be ready for collection and to save waiting time in the surgery.

 

Please refer to the table below to see when to expect your prescription to be ready for collection.

 

 

ORDER DAY           COLLECTION DAY

 

MONDAY                     FRIDAY

 

TUESDAY                     MONDAY

 

WEDNESDAY               TUESDAY

 

THURSDAY                 WEDNESDAY

 

FRIDAY                        THURSDAY

 

 

Anything ordered over the weekend would be ready on the following FRIDAY

 

Please help us to help you by allowing enough time when ordering your prescription.

Dispensary Update

 

Online/Internet Pharmacies

To all our patients who have nominated an online or Internet pharmacy. We advise that you order your repeat prescription yourself rather than relying on a third party to do this. Due to the current demand on their services sometimes the requests are not coming through to us and therefore your prescription is not being processed and sent to your nominated pharmacy.

 

Calling all Dispensing Patients – Your Dispensary Needs You

The profits from our Dispensary help fund vital services at the Practice including additional phlebotomy appointments, additional clinical staff and free dosette boxes.

If you are eligible to use the Dispensary we ask you bear this in mind when making the decision as to where you collect your prescriptions from. Unfortunately, due to NHSE rules we are restricted in who we can dispense medication to. To check that you live more than a mile from a pharmacy please see the NHS choices website. For more advice or information please contact the dispensary team.

Without your demand we wouldn’t be able to keep the Dispensary open and every time you use us you are helping to keep the additional services above running.

Thank you for your support

Dispensary Notice
prescription
Learning Disability Health Checks
Wellness Walk in
Mens health
Crisis Helpline
need to talk

Useful Numbers & Websites

 

24/7 mental health support line (Connections)  - 0800 652 0190

Blandford Hospital - 01258 456541

Boots Pharmacy (East Street) - 01258 452619

Boots Pharmacy (Salisbury Street) - 01258 452824

Minor Injuries Unit - Call 111 Mondays & Wednesdays only 9:15am -4:15am by appointment only 

Urgent eye problems - Call 111

CHEC Dorset Community Ophthalmology Service (Eye Community Self-Referral)- 0330 100 4730

 10am – 4pm weekdays only

 Sexual Health Clinics:

Tel:                          0300 303 1948

Visit:                      sexualhealthdorset.org

 

Steps to Wellbeing- Mental health support
 https://www.steps2wellbeing.co.uk/ 
NHS.uk -Your complete NHS guide to conditions, symptoms and treatments, including what to do and when to get help. 
 https://www.nhs.uk/
Healthier Together - Provides advice for parents, young people aged 0-18 and pregnant women.
 https://what0-18.nhs.uk/ 
MSK Dorset -  Musculoskeletal problems and self-referral to physiotherapy 
https://www.mskdorset.nhs.uk/ 

 

 

New text messaging service to support parents and carers

Parents and carers of children aged five or under in Dorset can now access support via ParentLine – a brand new confidential text messaging service.

The service is provided by Dorset HealthCare’s Health Visiting team and will help parents and carers who need guidance about a child’s health and development.

Advice will be available about a range of topics, such as breastfeeding, bottle feeding, weaning, sleep, toileting, minor illness, behaviour and parenting by simply texting 07312 277162.

Parents and carers can seek advice via ParentLine from 9am - 5pm, Monday to Friday (excluding bank holidays), with a practitioner responding to messages within one working day. If a text is sent outside these hours the parent or carer will receive an automated message with advice on where to get help if they require it urgently.

ParentLine is not an emergency service. For urgent medical attention please contact your GP, NHS 111 or 999.

Veterans
Young people's support
Young person's drop in
Condom advice

Dorset Youth Website - support 0-25 for children and Young People all in one place

https://dorsetyouth.com/

 

Pregnancy Covid

Opening Times

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How are we doing?

Following the CQC inspection at the end of last year, the Practice have been liaising with our external Health and Safety Provider, the NHS Dorset Quality Improvement Team and other external partners, and we are working hard to address the issues raised. This is something we will continue to do over the coming weeks and months. This includes having protected training time for staff and more robust auditing processes.

 

We would like to thank our staff at the practice for their continued commitment to patients. The report comes at a time when all aspects of the health and care community are continuing to come under unprecedented demand.

 

Any patients registered with the practice who have questions or concerns about the report should speak to a member of the practice staff in the first instance.

 

Thank you for your understanding and patience.

NHS Friends & Family Results - May 2024

 

Very Good – 85%

Good – 11%

Neither Good nor Poor - 2%

Poor – 0.3%

Very Poor - 1%

Don't know – 0.7%

 

Friends
May Patient Feedback

NHS Friends and Family

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Digital champions

Digital Champions

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Do you need to get to grips with that iPad?

Want to navigate your way through social media?

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For more information about digital champions and how they can help you click on the link below to watch a short video.

 

Digital Dorset - helping to get people online - YouTube

 

Digital help skills & learning